Privacy Policy | SmartScrub

Last updated: 27 June 2025

Who We Are

SmartScrub is a professional cleaning service operating across the UK. Our website address is: https://smartscrub.co.uk

We only collect information that you voluntarily provide to us:

Contact Information: When you call, email us, or use our contact form, we collect your name, phone number, email address, and any message or property details you provide.
Contact Form Data: When you submit our online contact form, we collect your name, email address, phone number (optional), and message content.
Technical Information: For spam protection on our contact form, we use Cloudflare Turnstile which may process your IP address and browser information to verify you're human.
Website Analytics: We use Google Analytics to understand how visitors use our website. This includes anonymous information about your visit (pages viewed, time spent, general location).

We use the information you provide to:

We use the following trusted third-party services to operate our website and contact systems:

Resend: Processes and delivers emails from our contact form. They handle email delivery but do not store your personal information permanently.
Cloudflare Turnstile: Provides spam protection on our contact form. This service temporarily processes your IP address and browser information to verify you're human, without tracking or storing personal data.
Google Analytics: Collects anonymous website usage statistics to help us improve our service.
Cloudflare Pages: Hosts our website and contact form processing with enterprise-grade security.

All third-party services we use are GDPR compliant and maintain high data protection standards.

We take data security seriously:

We never sell, rent, or share your personal information with third parties for marketing purposes
Contact form submissions are protected by multiple spam prevention measures
All data transmission is encrypted using industry-standard SSL/TLS protocols
Contact information is stored securely and only accessed by authorized staff
We implement rate limiting to prevent abuse of our contact systems
We only retain your information as long as necessary to provide our services

Our website uses minimal cookies and similar technologies:

Essential cookies: Required for the website to function properly, including contact form operation
Cloudflare Turnstile: Uses temporary browser verification (no persistent cookies) to protect our contact form from spam
Google Analytics cookies: Help us understand website usage (anonymous data only) — only loaded after you accept cookies

You can disable cookies in your browser settings, though this may affect website functionality including the ability to submit the contact form.

Under UK data protection law, you have the right to:

Ask what personal information we hold about you (including contact form submissions)
Request corrections to any incorrect information
Request deletion of your personal information
Object to processing of your personal information
Request transfer of your information to another service
Withdraw consent for processing your data at any time

To exercise any of these rights regarding your contact form submission or other personal data, please contact us using the details below.

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date.